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Position Information Posting Title IT Systems Administrator Senior (Virtual Desktop Operations & Support) Job Requisition Number AE503529 Position Number 117276 Job Type Full-Time Division Name Information Technology Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.

Experience may substitute for education up to four (4) years.

Licenses or Certifications:As required based on advanced job role.Notes to Applicants Austin Energy’s Technology and Data family is seeking helpful, creative problem-solvers to round out our newest team. Austin Energy’s vision is to drive customer value in energy services with innovative technology and environmental leadership.In this role, your knowledge and experience with VMWare Horizon VDI or similar virtual desktop delivery technology will help shape the future of distributed workforce support at Austin Energy.We are exploring the world of digital workspaces, virtual desktops and cloud hosting using services such as Azure and Horizon VDI , and we need your expertise to help deliver innovative hybrid workplace solutions to our internal customers.WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting – up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.We reserve the right to verify high school and college education for top candidate(s).If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.govVETERAN INTERVIEW PREFERENCE :Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.CRIMINAL HISTORY BACKGROUND CHECK :This position requires a criminal background investigation.FAIR LABOR STANDARDS ACT :This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.TRAVEL :If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, (https://www.austintexas.gov/sites/default/files/files/Employment/newhiredriversafetystandards.pdf) you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.HYBRID TELEWORK SCHEDULE :This is a 95% remote role. Team members are required to be onsite a minimum of once a month.Pay Range CommensurateHours Work Schedule:

Monday – Friday

Supporting 8:00 a.m. to 5:00 p.m. activity; 40-hour work week.

May work evenings, weekends or holidays. Schedule may change based on business need.

Job Close Date 02/23/2024

Type of Posting External

Department Austin Energy

Regular/Temporary Regular

Grant Funded or Pooled Position Not Applicable

Category Technical

Location 2412 Kramer Lane, Austin, TX 78758

Preferred Qualifications

Preferred Qualifications:

Experience in troubleshooting and performing root cause analysis for Level 2 Virtual Desktop ( VDI ) issues.

Experience monitoring performance and capacity of virtual desktop platforms such as Horizon VDI and generating reports on virtual desktop utilization.

Experience in supporting the architecture of virtual desktop platforms such as Horizon, including managing system updates, patches, and configuration changes.

Experience maintaining a portfolio of desktop templates which offer various operating system choices and self-service options.

Experience developing knowledge documentation and training for service desk staff and end users.

Experience standardizing, packaging, testing, and releasing desktop templates and applications, while also overseeing patches and updates.


Ability to travel to more than one work location.Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Performs advanced focused architecting, optimizing, implementing, configuring, managing, administering, troubleshooting, maintaining and monitoring one or more of the following: infrastructure software, hardware, systems/applications, middleware, servers/storage, and IP-based telecommunications

Establishes and implements IT policies, governance, standards, and security

Makes independent decisions for procurement of technical solutions in their focus area

Creates, documents, publishes, and/or performs maintenance procedures and ensures all installations are in accordance with COA’s specifications and IT standards/governance

Assists in planning, designing, procuring and delivering software and hardware purchases.

Ensures appropriate product specifications

Provides costs analysis

Installs new specific software releases and/or upgrades including researching, testing and implementing new technology

Participates in disaster recovery planning and testing, including fault tolerance and detailed disaster recovery plan maintenance.

Communicates and interfaces with members of the IT, vendor and user communities.

Responsibilities- Supervision and/or Leadership Exercised:

Provides technical or project leadership, training and guidance to others.May provide leadership on work assignments.Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of infrastructure technologies

Knowledge of application and/or operating systems

Skill in mentoring and monitoring daily work activities of others

Skill in documenting and maintaining complex application and process or configuration information

Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments

Skill in installing and maintaining applications, operating systems, or equipment

Skill in identifying complex problems and reviewing related information to develop and evaluate options and to implement solutions

Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

The ability to view the big picture when involved in a project and make decisions

The ability to quickly become familiar with emerging technologies.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.


The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.Supplemental Questions Required fields are indicated with an asterisk ().

The minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job plus two (2) years of experience. Experience may substitute for education up to four (4) years. Do you meet the minimum qualifications?



Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position.

(Open Ended Question)

Do you have experience troubleshooting and performing root cause analysis for Level 2 Virtual Desktop (VDI) issues?



I have experience in supporting the following for Horizon or a similar VDI platform:

monitoring performance and capacity

generating reports on virtual desktop utilization

managing system updates

managing patches

managing configuration changes

maintaining a portfolio of desktop templates

Do you have experience monitoring performance and capacity of virtual desktop platforms such as Horizon VDI, and generating reports on virtual desktop utilization?



Do you have experience developing knowledge documentation and training for service desk staff and end users?



Briefly describe your experience standardizing, packaging, testing, and releasing desktop templates and applications, while also overseeing patches and updates.

(Open Ended Question)

Do you have the ability to travel to multiple sites as part of the regular job duties?



This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

Optional & Required Documents

Required Documents

Optional Documents

Contact City of Austin Employment Services

Office: 512-974-3210

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