ID
#20184756
Job type
Permanent
Salary
Depends on Experience
Source
VC5 Consulting
Date
2021-09-22
Deadline
2021-11-20

NOC Tech Level II at a Sports Streaming Company

Texas, Austin, 73301

Permanent

Vacancy expired!

Location: Austin, Texas Our client is a subscription video streaming service dedicated to sportswith a growing library of more than 300,000 hours of premium streaming content including news, expert commentary, films, documentaries and more.

Role Description The NOC Technician II will oversee all quality aspects of our live streams, including both proactive and on-demand quality checks, to ensure consistent and high-quality live broadcasts. This position will analyze problems, perform technical troubleshooting and incident response on systems, diagnose network and server problems, communicate updates with necessary stakeholders and will be ultimately responsible for ensuring that the problems are resolved in a timely manner. The NOC Technician II will provide technical input, solutions, and recommendations to achieve rapid issue resolution and continuous improvement and evolution of our product. Because this position will work within a live production environment where urgency is critical, this person must be calm under pressure, have excellent time management skills and possess the proven ability to recall extensive technical knowledge quickly. The ability to work a significant amount during weekends is required (suitable time off will be available during the regular work week to compensate for time worked during the weekend).

RESPONSIBILITIES:

Provide front line support to the live production team
Configure and maintain the entire streaming infrastructure from an encoder to end-user, monitor servers, and resources, run tests, build proofs of concept and find the root cause by reproducing issues to find solutions
Lead the response to all troubleshooting efforts, including escalation and issue documentation
Provide stakeholders with recommendations for equipment updates, enhancements and modifications and then execute once approved
Work with engineering dept to resolve bugs and problems
Demonstrate skill at all tiers including technical expertise in TCP/IP networking, Mac OS X, RTMP, HLS, Linux server configuration, and other technologies as required
Diagnose, as appropriate, complex systems issues with multiple influencing factors which may require interaction with vendors to resolve problems use a ticketing system to update information regarding the progress of each issue
Make time-sensitive decisions that may affect the organization’s goals and objectives
Oversee the preventative maintenance of all broadcast and networking equipment
Stay abreast of latest innovations within the industry and make recommendations for new technology and equipment, when appropriate
Document all details surrounding equipment failure to the appropriate department and schedule equipment to be repaired
Complete a training and certification program built in-house with potential bonuses for completing advanced levels.

REQUIREMENTS:

Bachelor’s or Associate’s degree in electronics, computer science, network engineering, information technology or related area
CCNT, CCNA, or CompTIA Network+ Certification
AWS Practitioner Certification
Linux+ Certification or higher
2+ years of experience in networking with proven experience remotely troubleshooting routers, switches, and other equipment
2+ years of experience in broadcasting
Knowledge of computer operating systems, servers, networks, and wireless technologies
Solutions-oriented and creative in managing unexpected challenges.
Strong communication skills and the ability to build strong relationships

OUR BENEFITS:

Competitive and comprehensive medical, dental and vision plans
Peace of mind through company-paid short-term disability, long-term disability and life insurance
401(K) company match
Progressive parental leave policies
Flexible paid vacation and work environment
Hack-a-thons
Free laundry service for all positions that require travel
Bring your dog to work- everyday!
Stocked snack bar, catered lunch and breakfast tacos every week
Modern and collaborative office environment

For more information on this job visit: https://vc5consulting.com/

VC5 Consulting has been named by business journals as one of the best places to work.We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.

Corporate:https://facebook.com/vc5consultinghttps://instagram.com/vc5consultinghttps://www.linkedin.com/company/vc5consultinghttps://twitter.com/vc5consulting

JOB ID: 7727

Vacancy expired!

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