Customer Service Representative

Position Title: Remote Customer Service Representative

Location: Remote

Employment Type: Full-Time, Monday though Friday

Job Summary: RentReporters.com is looking for a motivated, detail-oriented, and experienced Remote Customer Service Representative.

Key Responsibilities:

Customer Support:

o Provide exceptional customer service through various channels (phone, email, chat).

o Assist customers with product information, account issues, and other inquiries.

o Escalate complex issues to appropriate departments for resolution.

o Maintain a high level of product knowledge to assist customers effectively.

Data Management:

o Update and maintain customer records in the company’s CRM system.

o Ensure the confidentiality and security of customer information.

o Generate reports on verification and retention activities for management review.

Primary Requirements:

Experience:

o Minimum of 6 months remote customer service experience (remote experience preferred).

Skills:

o Excellent written and verbal communication and interpersonal skills.

o Strong attention to detail and accuracy in handling customer information.

o Ability to multitask and manage time effectively in a remote environment.

o Computer proficiency

Bilingual Spanish is a plus.

Required

Candidates must have a computer, two monitors, phone, and high-speed internet.