Analyst Project Management

This role is based at our corporate office in Dallas, TX, or RemoteThis is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. As a Project Analyst , you will strive to provide personalized solutions that inspire a passion for travel, making a lasting impression with every Hilton guest with whom you interact. On the Hilton Reservations and Customer Care (HRCC) team, you will report to the Senior Manager of Customer Excellence. You will apply multiple project management skills for multiple initiatives and business-as-usual activities, requiring the use of project management tools, data collection and analysis, and process fundamentals. In this role, it is critical to understand customer service or contact center business and the ability to partner with teams across the organization. You will work with several HRCC teams including content, operations, and process analysts.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Paid parental leave for eligible Team Members, including partners and adoptive parents

Mental health resources including free counseling through our Employee Assistance Program

Paid Time Off (PTO)

Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:

Manage HRCC internal and corporate project deliverables using industry-standard project management tools

Maintain project trackers and artifacts for management of new project requests, and work with teams to build cases for project approvals

Conduct and document business plans

Study and document standard processes and implement change to improve efficiency

How you will collaborate with others:

Partner with Process Analyst to study, document, and implement business and process changes

Participate in project meetings representing HRCC, and document business discussions, outcomes, actions, and risks

Bring teams together to document project tasks, assign owners and timelines, and create a project framework for follow-up and execution

Communicate the status of projects, calling out risks and accomplishments

What projects you will take ownership of:

As part of HRCC Shared Services, manage projects related to ongoing HRCC contact center operations, which include implementations, new site launches, and other projects

WHY YOU'LL BE A GREAT FITYou have these minimum qualifications:

Two years of project management, agile, or business process experience

Two years of experience working in a contact center environment

Command of PowerPoint, Excel (can maintain complex spreadsheets), Project, and familiarity with process tools such as VISIO, with the ability to build compelling stories with data, text, and visualization tools

Travel less than 10%

It would be useful if you have:

Two (2) years of experience in project management or process/project management

PMP or relevant project management or Agile certification

WHAT IT IS LIKE WORKING FOR HILTONThe future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us (https://cdn.phenompeople.com/CareerConnectResources/prod/HILTGLOBAL/documents/ApplicantAccommodationandAccessibilityAssistance-English-20230515-1684253430519.pdf) if you require an accommodation during the application process.Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $55,000-$90,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTEJob: Call Center and ReservationsTitle: Analyst Project ManagementLocation: nullRequisition ID: COR014ASEOE/AA/Disabled/Veterans