Senior Program Manager, Screenings Policy, On Road Staffing Design and Funnel Programs

DescriptionThe Sr. Program Manager, Screenings Policy, On-Road Staffing (ORS) is an omni-purpose role that is cross-functionally strategic, analytical, and influential. The scope of impact spans globally across the Americas, directly supporting an organization of 100+ team members. This position requires a visionary leader, as well as, the ability to exude tenacity. The Sr. Program Manager, Screenings Policy, On-Road Staffing serves as both the tactical, and strategic partner to the ORS team. They create policy and mechanisms for inspections where they may not exist in a highly complex space. The PM must influence Senior leaders through written communication of policy changes which explain the greater impact to the business. In addition, the PM will deliver multiple projects at once.The scope of this role includes the ability to lead, innovate, and improve the screenings policies within the On-Road Staffing organization. This is a highly visible role that requires interaction, and partnership with senior leaders across the Americas teams to identify efficiency gains, best practices, automating the constant measurement of productivity, and ability to deliver a globally scalable experience. This role requires a leader with solid analytical abilities, sound business acumen, and exceptional written and oral communication skills. Additional responsibilities will encompass the project lifecycle, from requirements gathering, and intake management to UAT coordination, and end user training. The Sr Program Manager plays a crucial role in defining/iterating policy and deploying automated solutions to ensure organizational success. This role will own team metrics, and deliver regular reports on progress to leaders, impacting goals that are high in impact and ambiguity, demanding strategic planning, and inputs from large customer segments, such as, (Finance, 3P, Legal, PPT, HR, DSP and ORS) requiring tradeoff decision making for resources, impacting team roadmaps. All of this is expected, while demonstrating exceptional business judgement, constantly innovating, and improving business operational deliverables.Key job responsibilities

Manage and oversee various cross-functional programs, ensuring successful delivery.

Develop and refine program strategies, effectively leading and motivating teams.

Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.

Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

Foster collaboration with internal and external partners to optimize resource allocation and project success.

Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.

Identify and mitigate risks, preventing them from escalating into major issues.

Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

Manage and communicate project budgets effectively.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PMP certificate

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.