Customer Service Representative - Construction Submittals

Job Posting:Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.Ferguson is currently searching for an organized, highly motivated, and detail oriented Customer Service Representative to provide administrative support to our Corporate Submittal Center team and Managers in our Raleigh, NC, Nashville, TN, and/or Newport News, VA locations. In this role you will work closely with the Regional Quotations team to provide excellent, comprehensive administrative support.This role is approved to be a hybrid role based out of Raleigh, NC, Nashville, TN, or Newport News, VA locations, in accordance with the Ferguson Flex schedule; 3 days office / 2 days remote. Please see below requirements for more information on hybrid work possibilities.Responsibilities:

Create Submittal and Operation & Maintenance manuals for ongoing projects

Manage high-volume email requests via shared Outlook inbox

Organize and file inbound emails and attachments appropriately in project folders

Collaborate with Customer Service Supervisor to ensure job scheduling is coordinated accurately

Identify business critical issues quickly and collaborate with team members to resolve

Support quotations team through input of job information into quotations software site, BidTracer

Use and maintain established SOPs to complete administrative processes

Provide phone support for incoming calls as needed

Requirements:

Ability to collaborate and support quotations associates and managers in a team-oriented environment

Proficient in Microsoft Office 365 Suite, especially Teams and Outlook

Proficient in Adobe Pro is a plus

Excellent written and verbal communication skills with ability to communicate across all levels of the organization

Strong computer and typing skills

Ability to handle a highly deadline driven environment

Ability to be flexible and adaptable as this position often requires multi-tasking

Ability to identify business critical issues quickly and navigate priorities based on last minute changes

Be well organized, detail oriented, and have excellent time-management skills

Possess a high level of integrity and professionalism

Requirements for Hybrid Workers:

Candidates based in the general Raleigh, Nashville, or Newport News markets, we offer a hybrid schedule with time in the office for in person meetings, training, and/or collaboration. Hybrid candidates are expected in the office 3 days per week.

Hybrid candidates must have high speed internet connection

Future in-office requirements are TBD and are subject to change.

Location:The National Quotations department has offices in Raleigh, NC, Nashville, TN, and Newport News, VA and service the entire country. Ideally, we are looking for candidates within reasonable driving distance to work a hybrid/flexible schedule with time in the office for in person meetings, training and/or collaboration. Therefore, the opportunity to work remotely exists.At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!-Pay Range:-$15.00 - $21.68-Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.-This role is Bonus or Incentive Plan eligible.-Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.-The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)