Director of Front Office - Franchised

Job Number 24173629Job Category AdministrativeLocation Nashville Marriott at Vanderbilt University, 2555 West End Ave, Nashville, Tennessee, United StatesSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, White Lodging Services Corp. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.Summary:White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.ResponsibilitiesWhat You'll Do

The Director of Front Office will develop department strategy and support the front office team in carrying out all daily shift operations.

Drive action planning and goal setting for Guest Satisfaction Score, Brand Standards Audit, Associate Engagement Survey, Profit & Loss, Turnover, etc.

Play a key role in recruiting and retaining talent by being involved in the hiring process, orientation, coaching & development, and performance management throughout the year.

Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.

What You'll Bring

Prior hotel leadership experience and any experience with the specific brand hotel or upscale property is a bonus.

Experience with budgeting, long range forecasting, P&L Critique, and other financial skills.

The desire to develop and coach associates and create an environment for your team to thrive.

Ability to creatively problem solve and execute against the strategy and deliver results.

Other Information

Day 1 Medical, Dental and Vision insurance

Vacation/Paid Time Off (PTO) with rollover

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Hostcare Resources healthcare concierge

Leadership development

Tuition reimbursement

Discounts on hotel rooms, dining, and other travel/entertainment experiences

Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.Required ExperienceA min of 5 years of leadership experienceA min of 3 years of Front Office ExperienceFSPMS knowledge preferredFull Service Marriott experience preferredThis company is an equal opportunity employer.frnch1