Operations Manager

Why SoftwareOne?Why SoftwareOne? For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. What you should know about us: Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond every day. Our culture is unique, and I believe that having the right people and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder. What we expect from our employees: Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you. SoftwareOne employees are energized, agile, and laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a remarkably high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but can work at Speed to manage change in a global economy. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The roleJob Summary The Operations Manager, part of Software & Cloud Marketplace Delivery, plays a key role in the new Software and Cloud Marketplace Off-Catalog delivery model. The Operations Manager is responsible for managing the operations and processes of the end-to-end Software Sales Process. This role is key to ensuring SoftwareOne is able to maintain our overall customer experience, by helping our sellers with operational tasks to enable the sales team to focus on their core selling activities. Role & Responsibilities

Supports customer setup and onboarding.

Prepares and submits quotes (off-catalog) to customers through OneWorkplace, with the best possible prices obtained directly from the respective publisher/supplier based on Price/Quote requests received from customers.

Serves as a customer-facing resource for presales quoting activities (off-catalog) alongside SoftwareOne resources.

Responsible for organizing RFQ/ RFP/RFI for off-catalog publishers and suppliers within predefined SLAs.

Dispatches on-catalog requests.

Coordinates off-catalog requests.

Manages off-catalog renewals.

Demonstrates effective interaction skills by providing pricing and delivery information in response to inquiries, concerns, and requests. Must have a Research-driven approach to find all relevant information required to complete tasks.

Communicates in a timely and effective manner via OneWorkplace, emails, reports, calls, and follow-ups

Maintains focus on ownership for tasks and responsibilities, including commitment to follow through and staying focused on tasks, and delivering to promise.

Pushes him/herself to continuously improve customer experience and achieve customer delight

Manages escalations and resolves issues quickly.

Success Criteria

Achieve a minimum of 95% accuracy in quote submissions to customers, ensuring competitive pricing and adherence to predefined SLAs.

Increase off-catalog sales by 15% within the first six months through effective customer setup and onboarding processes.

Receive positive feedback from the sales team indicating improved efficiency and satisfaction in off-catalog sales support.

Organizational Alignment

Collaborate closely with Sales, Procurement, and Vendor Management teams to streamline off-catalog processes and ensure alignment with overall business objectives.

Maintain regular communication with Marketing to ensure consistency in messaging and promotional strategies for off-catalog offerings.

Provide feedback to Product Development teams based on customer interactions to enhance product offerings and better meet market demands.

What we offer

Generous pay with bonus structure

Independent environment without a lot of red tape where you are empowered to make decisions

Substantial benefits package that includes:

Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions

Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness

401k program with employer matching 50% up to the first 10% of employee’s contributions

Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice

Access to EAP and concierge services

Pre-paid legal at no cost

Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)

Employee stock purchase plan

Learning and development opportunities galore

Tuition reimbursement

And much more!

Specific to Milwaukee-based office employees: company-paid parking

Winning culture, inclusive environment, and friendly people all over the world

A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture-first organization, being together is how we learn and grow. We come together in person for at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

What we need to see from youWhat you offer

Bachelor’s Degree from a recognized college or university.

Excellent (customer-oriented) communication, organization, multitasking, and time management skills.

Outstanding customer-centricity and customer-focus mindset.

Display active listening and ask the right questions if in doubt or probe if need clarity.

Able to identify the right query – demonstrate effective comprehension skills and paraphrasing skills.

Solid problem-solving and consultative skills are required.

Ability to analyze information with attention to detail.

Ability to work in a fast-paced team environment.

Ability to research multiple sources to find data.

Reliable work ethic within a team environment.

Proven ability to be hands-on within a heavy workload environment.

Critical thinking and decision-making.

Ability to deal with high-pressure situations.

Goal-driven and responsible.

Industry/Market awareness.

Join our team and play a vital role in supporting our partner marketing initiatives. Apply today to contribute to the success of our partner relationships and help drive business growth through effective partner marketing!

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be $60-$80K USD (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.

We are not able to consider candidates residing in the state of Hawaii currently.

Job FunctionSW&C Marketplace Delivery