Contracts Operations Manager

Contracts Operations Manager:The Contracts Operations Manager will manage, direct and prioritize daily activities of an operations team. Facilitate and implement objectives and goals that support Customer Service and Operations.Your role:

Assist director in all aspects of organizational objectives and support, including team morale

Ensure objectives are met, balancing the needs of the business and the team, escalating as needed to remove barriers

Utilize leadership skills to assist the team with navigation of daily workflow and problem solving, escalating issues and pulling in additional resources as needed to remove roadblocks in the process

Participate in departmental goal planning and lead goal setting for direct reports

Hire, motivate, mentor, develop and retain excellent talent

Provide timely feedback, coaching and direction to staff

Ensure team compliance with SOX controls and provide data for audit requirements

You're the right fit if:

You have a Bachelors degree in business or related field preferred, or equivalent experience

You've 4+ years experience in a Customer Service Operations environment, with emphasis on sales support for order intake and revenue

2+ years people management experience, with clear competency in leading, building and motivating a team.

Your skills include strong communication and interpersonal skills with proven ability to impact and influence key stakeholders

You have a passion for customer experience, operational excellence and continuous development

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remoteposition.

About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN since this is not a remote role.#LI-PH1It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran