Help Desk Analyst Tier I

Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless user experience. This is a contract position that offers an opportunity to work with a respected company.Key Responsibilities:

User Support: Provide friendly and efficient technical support to end-users via various channels, including phone, email, and chat, addressing a wide range of hardware and software issues.

Ticket Management: Log, prioritize, and track support requests using a ticketing system, ensuring timely and accurate resolution of problems.

Troubleshooting: Diagnose and resolve basic technical issues related to desktops, laptops, software applications, printers, and other IT peripherals.

Password Resets: Assist users with password resets and account access issues, following security protocols and authentication procedures.

Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.

User Training: Provide guidance to end-users on software applications and best practices, helping them become more self-reliant.

Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams, ensuring efficient problem resolution.

Remote Support: Offer remote assistance to users to resolve issues, especially in situations where on-site support is not required.

Requirements

Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory.

Strong communication and customer service skills.

Basic understanding of desktop operating systems (e.g., Windows, macOS) and common software applications.

Proficiency in troubleshooting and problem-solving.

Excellent interpersonal skills and a customer-oriented approach.

IT-related certifications (e.g., CompTIA A+) are a plus.

Ability to follow processes and procedures while adapting to changing user needs.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .