Service Desk Technician (Onsite)

Job Title: Service Desk Technician Primary Skills: Service Desk Technician Work Location & Reporting Address: Nashville, TN (Onsite since day 1) Contract Duration: 6+ Months Minimum years of experience: 5+ Job ID: 201396 Rate: $16/hr on W2 (No Benefits) OR $18/hr on C2C (All Inclusive) JOB DESCRIPTION: To ensure effectiveness and efficiency in meeting the technical troubleshooting requirements and performance tuning within Service Level commitments made to the customer within. Work Experience: 2 to 3 years

• Should have excellent communication and English-speaking skills
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Knowledge of basic computer operations.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
• Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.