22348- Digital Order Processor

Essential Functions:

Searches for customer accounts, names, and addresses in customer management system. Executes search using search keywords and account phone number.

Assists team members with digital order inquiries and applications.

Communicates with internal customers to troubleshoot case inquiries and assists production with case inquiries.

Enters alphabetic and numeric data from source documents into order tracking system and other applicable systems.

Monitors digital case requests and inquiries in customer management system and emails to process requests timely and ensure proper routing.

Verifies digital prescription product and information such as implant material, system, and size.

Verifies case data accuracy including but not limited to account number, patient name or patient ID on Rx, product, and source system. Identifies and inputs data corrections when applicable.

Converts dental scans from one format to another as necessary.

Imports digital dental restoration cases into appropriate system.

Repairs CAD files that cannot be imported due to improper scans or return errors.

Processes digital orders upon receipt of electronic files via designated systems.

Reviews modeless scans for digital case systems via designated systems.

Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.

Reviews dental restoration designs for possible milling issues. Determines suitability of digital design for milling.

Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.

Notifies Supervisor/Manager regarding issues with incoming orders. Asks questions to complete duties.

Understands production requirements and quality standards of position.

Utilizes initiative and independent judgment within established guidelines to ensure smooth operations.

Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

High school diploma or equivalent preferred.

Formal education in Information Technology or Dental Technology preferred.

Minimum one (1) year of experience with advanced order processing required.

Previous experience utilizing 3Shape, iTero, Sirona, CareStream, Medit, My Account, and/or Heron required.

Previous experience in a phone-based customer support role a plus.

Previous experience in dental industry a plus.

Pay rate: $17-18

Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!

In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!

Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us atrecruitment@glidewelldental.com. Please indicate the specifics of the assistance needed.