Position: Field Technical Spt Rep V Tier 2Location: Memphis, TN-37501 (Onsite Role)Duration: 24+ months (Possible Extension)Description: This customer facing HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HP's PC and Print products customers. Products include Print (LaserJet, DesignJet, A3) products and Personal Systems (Laptop, Desktop, POS, Workstation). A fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-controlled, resourceful, and determined for success. This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow Client's business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues. Demonstrated core competencies of success in this position are: Strong mechanical aptitude, working with tools and various alignment apparatus Alignment with customer's business needs while maintaining Client's contractual commitments Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on Personal Systems and Print devices noted above. May also involve third party software, networks, and switches Able to balance and prioritize multiple activities and issues Successful cause and effect understanding of financial perspectives on the business Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations Attention to detail and commitment to administrative responsibilities Exercise solid business based decision making skills, taking appropriate risk to insure that both Client's and the customer's business need are met Independent thinking while adhering to standard technological/mechanical and business procedures Industry and HP product knowledge that provides solid technology solutions and options to the customer Ability to quickly and accurately evaluate a technical situation while managing the operational challenges Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skilled at prioritization, planning, working independently all within policies and business standards Requirements: Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight Availability to work both scheduled and unscheduled overtime (10%) On rare occasion, participate in assigned work during non-traditional workdays, holidays and shift work Onsite customer facing experience Technical/mechanical hardware repair experience Demonstrated technical/mechanical aptitude for learning new technology High School diploma or equivalent, plus additional hardware technology training. College preferred Dress: Business Casual (Casual slacks, processional shoes, Client log shirt (shirts provided) Cell phone service reimbursement HP laptop and printer will be provided Thanks & Regards, Sukant Das Sr.Talent Acquisition Specialist Experis CORE+ 100 Manpower Place | Milwaukee, WI 53212 www.experis.com 414-323-8455 Ext - 7189 OR 612-246-3934 Ext - 7189
