Dispatcher

DescriptionCLASS SUMMARY:

This is the first of five levels in the Public Safety Communications series. Incumbents receive incoming calls for police, fire, medical, and other emergency assistance, and dispatch appropriate units via radio and telephone. Responsibilities may include receiving and responding to emergency and non-emergency calls from the public; dispatching emergency units; coordinating and relaying information; entering, updating, and retrieving, information from the National Crime Information Center; and maintaining daily radio logs.

PLEASE NOTE: THIS POSITION WILL REMAIN OPEN THROUGH FEBRUARY 7, 2024, OR UNTIL FILLED.APPLICANTS MUST VISIT THE AMERICAN JOB CENTER AT 523 MADISON STREET SUITE B CLARKSVILLE, TENNESSEE 37040, TO TAKE A REQUIRED TYPING TEST. WALK-INS ARE WELCOMED, BUT CALLING IN ADVANCE TO ALERT THE CENTER OF WHEN YOU ARE COMING IS ENCOURAGED. THE PHONE NUMBER IS (931) 905-3551. APPLICANTS MUST HAVE A RESULT OF 35 WORDS PER MINUTE OR MORE ON THE REQUIRED TYPING TEST. AN APPLICANT MUST BE REGISTERED WITHJobs4tn.govBEFORE VISITING THE AMERICAN JOB CENTER. PLEASE NOTE THAT IF THE APPLICANT HAS TAKEN A TYPING TEST AT THE AMERICAN JOB CENTER IN THE PAST 12 MONTHS, THIS WILL COUNT TOWARDS THE APPLICATION. THE APPLICANT WILL NEED TO OBTAIN A COPY OF THAT TEST FROM THE AMERICAN JOB CENTER.THE AMERICAN JOB CENTER WILL GIVE A COPY OF THE RESULTS TO THE APPLICANT WHICH THE APPLICANT THEN MUST TURN IN TO SHEILA MICHAELS IN THE CITY OF CLARKSVILLE HUMAN RESOURCES DEPARTMENT, EITHER IN PERSON BY VISITING OUR LOCATION AT ONE PUBLIC SQUARE SUITE 200 CLARKSVILLE, TENNESSEE 37040, AND LEAVING A COPY IN AN ENVELOP AT THE SECURITY STATION OF THE LOBBY, OR PREFERABLY BY SCANNING AND EMAILING THE RESULTS TO:Sheila.Michaels@cityofclarksville.com.THE APPLICANT THAT DOES NOT COMPLETE ALL OF THE ABOVE STEPS WILL NOT BE CONSIDERED FOR THE POSITION.APPLICANTS WHOSE APPLICATIONS ARE FORWARDED FROM THE HUMAN RESOURCES DEPARTMENT WILL BE CONTACTED BY A REPRESENTATIVE FROM THE CLARKSVILLE POLICE DEPARTMENT AND GIVEN A DATE FOR THE WRITTEN EXAMINATION.APPLICANTS SELECTED FOR THE POSITION WILL BE REQUIRED TO WORK TWELVE (12) HOUR SHIFTS, WHICH COULD BE DURING THE DAY, NIGHT, ON WEEKENDS, AND/OR HOLIDAYS.THE APPLICANT MUST BE AT LEAST 21 YEARS OLD TO APPLY AND BE CONSIDERED FOR THIS POSITION.Example of DutiesTYPICAL CLASS ESSENTIAL DUTIES:(These duties are a representative sample; position assignments may vary.)

Receives and routes telephone calls reporting situations and incidences of an emergency or life-threatening nature; questions caller and solicits information; receives and routes non-emergency telephone calls; maintains operational records and logs.

Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notifies appropriate individual(s) of situations requiring their attention.

Monitors the status and location of all public safety units.

Enters, updates, and retrieves information from NCIC (National Crime Information Center).

Performs other duties of a similar nature or level.

Typical QualificationsTRAINING AND EXPERIENCE(positions in this class typically require):

High School Diploma or equivalent (G.E.D.); or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.Supplemental InformationLICENSING REQUIREMENTS(positions in this class typically require):

Licensing Requirements:

None.

KNOWLEDGE(position requirements at entry):

Knowledge of:

Customer service principles;

City geography;

Computers and related software applications;

Recordkeeping principles;

Computers and related software applications.

SKILLS(position requirements at entry):

Skill in:

Providing customer service;

Remaining calm in stressful situations;

Operating multi-line phone systems;

Reading maps;

Maintaining records and logs;

Using a computer and related software applications;

Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS:

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.