System Operator Trainer & Technical Writer

System Operator Trainer & Technical WriterLocation: Rapid City, SD, United StatesJob ID: 35435Date Posted: Sep 23, 2024Position will close at 12:00am CT on Oct 4, 2024Salary: 92500 to 152450 AnnuallyShare: share to e-mail Apply Now >Job DescriptionJob SpecificationsDevelop, maintain, and coordinate effective and thorough compliance and training material, processes, and departmental procedures to ensure new and existing Reliability Center operations and support staff are trained with the base knowledge to perform their jobs safely, reliably, and efficiently along with having the compliance processes and knowledge to perform compliance tasks with all Black Hills Energy (BHE), North American Electric Reliability Corporation (NERC), and Western Electricity Coordinating Council (WECC) standards.Pay Range:$92,500 - $152,450 (This posting includes the full pay range for this position. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)Reporting Relationship:NERC Trainer & Compliance SpecialistLocation:Our Corporate Headquarters in Rapid City, South DakotaRelocation Assistance:Relocation assistance is available based on individual circumstances! Details to be shared during the offer process.Essential Functions: Work with Reliability Center leadership to evaluate, identify, and resolve department training needs. Document and track all training events and NERC Certified Continuing Education Hours (CEH) to ensure all System Operators and Support Staff acquire the required number of CEH’s to maintain their NERC Certifications. Develop and provide individual learning activities to NERC for identified BHC internal training courses. Perform on the job training as needed to meet individual training needs. Design, develop, implement, and communicate departmental and/or company training and compliance programs, policies, and procedures to all Reliability Center staff. Monitor, track, and actively participate in BHC’s annual Reliability Standard Audit Worksheet (RSAW) review. Review and update department documents, diagrams, operating guides, and other operating instructional and statistical documents related to the activities of Reliability Center operations. Provides technical expert advice and guidance on power system dispatch principles and practices. Serve on incident review team for the investigation of switching errors and/or operating incidents.Additional Responsibilities: Attend Train-the-Trainer events (or similar) to gather awareness of new training trends and techniques used by other electric utilities. Update Reliability Center leadership with new/changing NERC requirements and assist as needed in developing and revising procedures necessary to maintain compliance. Acts as source of “standard methodology” information and keep abreast of trends and issues to design, implement, communicate, and administer compliance training programs.What You'll Need: High School Diploma or equivalent Minimum of three (3) years of experience in transmission and/or distribution operations, compliance, or related experience required. Ability to obtain and maintain NERC System Operator Certification within eight months of employment. Ability to exercise good judgment and make sound decisions. Ability to provide on the job training before/after normal working hours to meet operational needs. Excellent oral and written communication skills. Strong computer skills, including proficiency with Microsoft Office software applications. Excellent interpersonal communication skills with demonstrated strengths intact and diplomacy. Ability to maintain proficiency with new systems and software as technology evolves. Excellent organizational skills with attention to detail, accuracy, and timeliness.What Is Desired or Can Be Taught: Thorough knowledge of power system operations, bulk power systems, generation, transmission and distribution systems, Balancing Area operations, switching, and SCADA. Thorough knowledge and self-sufficient familiarity with the use of SCADA and other Reliability Center operational tools. Thorough knowledge of NERC and WECC regional procedures, government regulations, contractual agreements, operating policies and procedures, and equipment specifications.This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.About our Company:We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.Candidates must successfully pass a pre-employment drug screen and background check. Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information. Wage: 92500 to 152450Share: mail Apply Now >