Technical Quality Manager-Services, South Korea

What you'll bring Bring your deep expertise in premium engagement consulting, SAP solution advisory, and the ability to lead complex, high-impact service deliveries and teams that resolve critical customer situations and drive outstanding transformation outcomes. If you can design repeatable delivery frameworks, govern operational and financial risk at scale, mentor consulting professionals, and serve as the go-to authority on white glove service delivery, you are ready to lead at this level. What you'll build You will lead complex premium engagement consulting deliveries, govern customer requirements analysis and service proposal development, oversee risk identification and mitigation across functional, technological, and operational domains, lead de-escalation of critical situations, take senior financial and operational responsibility for service deliveries, drive content development and knowledge sharing initiatives, and govern delivery process optimisation and automation across the Premium Engagement portfolio. The role translates the experience from SAP's most complex and critical customer situations into outcome-driven white glove service deliveries. It supports customer initiatives and critical situations with strategic solution advisory and technical expertise, leveraging a repeatable delivery framework and end-to-end solution portfolio to ensure consistent delivery quality globally for Premium Engagement customers. Where you belong At SAP, you will be part of an inclusive, global community of premium engagement consulting professionals dedicated to delivering exceptional outcomes for SAP's most complex and critical customer situations. Together, we foster a culture where deep technical expertise, strategic advisory, and delivery excellence combine to de-escalate critical situations, drive transformation, and ensure consistent white glove service quality for Premium Engagement customers worldwide.