Guest Service Agent (Hotel Receptionist)

Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.Be an advocate of ALL: Accor’s loyalty program to non membersChecking guests in and out Maintaining accurate guest accountsTaking bookings, providing helpful information & entering reservationsAnswering guests queries in a timely and efficient manner.Addressing guest requests and handling guest complaints in a positive manner.Liaise with inter departments to assist guest and advise of room movesRoster includes working morning, afternoon, evening and overnight shifts