IT Service Technician

Tech Support

Primary Responsibility:

Successfully supporting technology needs of commercial offices. Monitor and respond to support requests via ticket system/phone/in person on-call based schedule.

Typical response time is 30 minutes followed up by a resolution or plan for a resolution within 2 hours.

Provide onsite support in clients offices.

Secondary Responsibilities:

In downtime calling and checking in with current clients to make sure they do not have any open issues. Reviewing their needs to make proactive suggestions.

Responsible for post-proposal communication for both current and new clients.

Manage intercompany communications between staff and update support documents/knowledge base.

Plan/Manage customer IT projects such as server/network deployments.

Requirements:

Experience in selling IT products & services

Experience in managing Office365 / Google Workspace products.

Knowledge and experience with Information Technology Support and/or Software that caters specifically to these Industries. (cPanel, Unifi, Azure etc.)

Excellent Presentation and Communication skills – Speaking, Writing, Relaying information.

Strong interpersonal and networking skills.

Job Type: Part/Full-time

Onboarding time:

30-90 Days

Job Types:

Full-time, Part-time

Expected hours: 20 – 40 per week

Benefits:

Flexible schedule

Paid time off

Professional development assistance

Referral program

Position can grow with company

Schedule:

4-8 hour shift

Monday to Friday

On call

Education:

High school or equivalent (Preferred)

Experience:

IT support: 2 years (Preferred)

Microsoft Windows Server: 3 years (Preferred)

Office365 / Google Workspace management: 1 year (Preferred)

Active Directory: 2 years (Preferred)

Linux / Windows Server Management: 2 years (Preferred)

Ability to Commute:

Bluffton, SC

Hilton Head, SC

Okatie, SC

Willingness to travel:

25% (Preferred)

Work Location:

Multiple locations