Customer Service Representative (Breakbulk)

Job SummaryResolves trouble calls from customers. Prepares, processes, and maintains information and shipping documents associated with security, container and /or breakbulk cargo services; prepares data needed for invoicing; schedules truck/crane appointments as needed; handles general customer inquiries.Essential Job ResponsibilitiesSuccessfully resolves customer calls, primarily from motor carriers with problem transactions at the container terminals.Accesses port information systems to resolve trouble tickets and complete gate transactions at the container terminals.Receives and processes shipping and receiving documentation on import and export cargo for container and/or breakbulk shipments.Process hazardous paperwork as needed.Coordinates shipments by telephone with customer agents, truckers, crane companies, etc.Reconciles import and export shipments as needed for accurate shipment records and invoicing.Provides general assistance to all parties involved in the cargo shipment process.Additional Job ResponsibilitiesProvides process improvement suggestions to management as repeated issues are reported.Escalates calls to management when appropriate due to seriousness of the issue or indication of system-wide outages.Other duties as assigned- This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.