Senior Group Manager - Operations - US Insurance Campaign

Senior Group Manager: OperationsJob DescriptionThe main purpose of this position as part of the senior management is to lead a team with specialist function.You are customer & client facing & strive to deliver excellent customer experience.You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.Key Responsibilities·Lead a team of operational leaders· Deliver contractual and commercial performance through cost and profitability management· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition· Build excellent relationships both internally and externally at all levels· Ensure compliance to all relevant process and regulatory standards· Control and minimise costs· Drive continuous improvement and create value by delivering excellent customer experienceKnowledge, Skills and Attributes:· Leadership· Change management· Effective coaching skills· Commercial acumen· Planning and organizational skills· MS Office at an advanced level