-
ID
#13521032 -
Job type
Permanent -
Salary
TBD -
Source
SAIC -
Date
2021-05-17 -
Deadline
2021-07-16
Desktop Support Technician
Rhode Island, Newport, 02840 Newport USAPermanent
Vacancy expired!
Description
SAIC is seeking a Desktop Server Technician for on-site support at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) located in Newport, RI. The technician will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Duties and Responsibilities- Daily involvement with scanning and remediating (i.e. Retina/ACAS) methodologies
- Resolve as many user-reported problems as expertise permits using available tools and following command procedures and policies
- Provide PC computer compliance and technical support for Windows 10, Windows Server 2012R2/2016/2019, software and peripherals; and support maintenance of internal custom applications
- Routine hardware set up, troubleshooting and replacement; software installation and evaluation; and use of various spreadsheet, word processing and database application programs
- Perform virus detection and cleaning
- Routine research and implementation of compliance solutions in strict accordance with established guidelines
- Provide accurate and timely logging of support requests and resolutions in the iET Solutions HelpDesk application, which is the primary tracking tool for all forms of technical support at NUWC
- Contribute to technical support documentation of resolutions, processes, and procedures
- HS Diploma and five (5) years of related experience
- Knowledge of PC hardware, applications software and peripherals
- Experience with automated update utilities and Microsoft Windows 10 and Server 2012R2/2016/2019 and Microsoft Office
- Candidate must be certified (Security+ CE and Microsoft Operating System) within 30 days of hire
- Routinely moves and transports equipment weighing up to 25 lbs.
- Must have and active Secret Security clearance
- Experience with automated desktop management tools
- Experience with WSUS (Windows Server Update Services) management
- Prior military or government experience
- Experience with Linux distributions
Vacancy expired!
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