Sr Customer Service Representative

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionSr Customer Service RepresentativePittsburgh, PA - This position has not been approved for Relocation Assistance.Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $40 billion and approximately 100,000 global employees in 50 countries. We help our customers accelerate life sciences research, solve sophisticated analytical challenges, improve patient diagnostics, and increase laboratory efficiency. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services, Patheon and PPD – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our success is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve humanity by carrying out our mission to enable our customers to make the world healthier, cleaner, and safer. If you share our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific.How will you make an impact?Do you enjoy a fast-paced environment that strives for excellence in satisfying customer’s needs? An exciting opportunity has arisen for an Open Order Specialist to join the Encompass Third-Party Team ! This role is responsible for supporting the closure of open orders by expediting product delivery to our customers and gathering final supplier invoices.What will you do?

Run and analyze reports to identify current backlog/open orders

Reconcile and analyze open orders and open lines for potential issues for assigned suppliers

Maintain a master tracking report of suppliers with open order count and open order dollars

Build working relationships with suppliers to identify and resolve open order root causes and potential issues

Maintain a current supplier open order contact list including name, phone number and email address

Obtain invoice copies and/or new shipment dates from suppliers and take appropriate action

Add notes to the order(s) worked and maintain adequate records

Provide tracking of number of lines resolved weekly, and complete weekly activity report

Assist buyers as needed with issues related to open orders and/or credit holds

Escalate issues to Manager for further resolution, when necessary

Work as needed to further reduce high dollar open orders at each quarter end

Provide training for other open order personnel, as needed

Perform other duties as assigned

Required Qualifications:

High School diploma required

Minimum of 3 years clerical or administrative support experience

Knowledge, Skills, Abilities:

Good communication skills and excellent telephone skills

Strong organizational skills, good judgment, persistence and diplomacy

Ability to effectively prioritize multiple projects and tasks

Ability to work independently as well as effectively in a team environment

Ability to learn new technologies and self-train when appropriate

Proficient computer skills: Microsoft Excel, Word, PowerPoint, and Power BI

BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.