Customer Support Manager

The Customer Support Manager will oversee day-to-day customer support activities while helping the team maintain high service standards. This role requires strong communication, problem-solving, leadership, and organizational skills.The ideal candidate is someone who can confidently manage customer concerns, support team members, identify opportunities for improvement, and create a customer-focused environment.ResponsibilitiesLead and support daily customer service operations.Supervise and guide customer support team members.Ensure customer questions, concerns, and requests are handled professionally and efficiently.Monitor service quality and help maintain strong customer satisfaction.Assist with resolving escalated or complex customer situations.Develop and improve customer support processes and procedures.Provide coaching, feedback, and ongoing support to team members.Coordinate with other departments to resolve customer-related matters.Track customer service activity and identify opportunities for improvement.Maintain accurate customer records and internal documentation.Help create a positive, organized, and results-driven work environment.