Customer Service Officer

Lumina Agency INC is seeking a motivated and professional Customer Service Officer to join our team in Philadelphia, PA.In this role, you will serve as an important point of contact for customers, providing assistance, answering questions, resolving concerns, and helping create a positive customer experience. The ideal candidate is organized, approachable, solution-oriented, and comfortable communicating with a variety of people.This position is an excellent opportunity for someone looking to strengthen their communication, customer service, and professional skills while building a long-term career with a growing company.ResponsibilitiesProvide professional and courteous assistance to customers.Respond to customer questions and provide accurate information about company services.Handle customer concerns and work toward timely, effective solutions.Maintain clear and professional communication with customers and internal team members.Document customer interactions and keep information organized and up to date.Follow company procedures and service standards.Assist with general customer service and administrative tasks as needed.Identify customer needs and communicate relevant information to the appropriate department.Maintain a positive and professional approach throughout all customer interactions.Contribute to a collaborative and service-focused work environment.