Product Services and Technical Portfolio Project Manager

Essential Functions (but not limited to)Department EngagementServe as a primary relationship contact for assigned departments.Build strong working relationships with department staff, program managers, operational leaders, and administrative teams.Conduct recurring department check-ins to understand current needs, future priorities, operational challenges, and technology concerns.Help departments understand OIT services, approved tools, and appropriate intake pathways.Business Needs DiscoveryLead department discovery sessions to identify business needs, process challenges, manual workflows, data issues, reporting needs, and service delivery concerns.Document current-state processes and desired future-state outcomes.Capture key information, including business owner, affected users, resident impact, data involved, current tools, pain points, timelines, and operational constraints.Identify whether the department need may be addressed through an existing service, approved tool, low-code application, CRM-style solution, dashboard, report, workflow, automation, or formal project intake.Service Catalog AdvisoryUse OIT’s service catalog and service directory to identify available services that may address department needs.Work with the Lead TRM to validate service options and avoid duplicative technology recommendations.Coordinate with service owners to confirm availability, eligibility, licensing, cost considerations, support model, and implementation requirements.Help departments understand how to request and use existing OIT services.Technology Platform AdvisoryHelp departments understand available low-code, CRM, workflow automation, dashboard, reporting, and AI-assisted technology options.Gather business requirements needed to determine which platform or service is most appropriate.Coordinate with Technical Specialists, service owners, cybersecurity, data governance, and technical teams to validate platform fit.Identify when a department request may be addressed through Quickbase, Microsoft Power Platform, Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio, Salesforce, Microsoft Dynamics 365, Creatio, Airtable Enterprise, SmartSuite, Retool, or another approved platform.Solution CoordinationPrepare clear solution summaries and recommendations for department review.Coordinate with Technical Specialists when a request requires application configuration, workflow design, dashboards, forms, or reporting tools.Coordinate with cybersecurity, data, applications, infrastructure, GIS, PMO, and other teams when specialized review is required.Track requests from initial discovery through recommendation, approval, implementation, testing, launch, and post-implementation review.Business Process ImprovementIdentify opportunities to streamline department operations.Recommend process improvements that may reduce manual work, duplicate data entry, fragmented tracking, or unnecessary handoffs.Support workflow mapping and basic process documentation.Help departments identify performance indicators and reporting needs.Work with technical staff to ensure proposed solutions support the department’s actual business process.Documentation and ReportingMaintain accurate records of department meetings, needs assessments, solution recommendations, implementation status, and follow-up actions.Support reporting on department engagement, request volume, solution outcomes, and customer satisfaction.Document recurring department needs and common service gaps.