IT Specialist 3

Essential Functions (but not limited to)Low-Code Solution Leadership and StandardsServe as the sole technical lead for approved low-code, no-code, CRM, workflow automation, reporting, and AI-assisted application delivery.Establish and maintain standards for application design, naming conventions, data structure, role-based access, permissions, dashboards, forms, reports, workflows, automation, documentation, and support handoff.Application Configuration and SupportBuild and configure applications using approved low-code, workflow automation, CRM, dashboard, reporting, and business application platforms.Create and update tables, fields, forms, reports, dashboards, roles, permissions, notifications, automations, and workflows.Service Catalog: Technical ContentProvide accurate, current feature summaries for each approved platform, reflecting the City's current licensing tier, for inclusion in the service catalog.Gather and validate feature and configuration details for platforms used by assigned departments to support catalog accuracy.Flag license or seat availability issues observed during configuration work.Flag platform limitations that should be reflected in the catalog's guidance on when a tool is not the right fit.Department-Facing SupportParticipate in department meetings when application requirements or user feedback are being discussed.Help departments understand how configured solutions support their business processes, and provide clear explanations of application functionality to non-technical users.Requirements and Design SupportWork with Technical Relationship Managers and department stakeholders to understand and translate department requirements into functional and technical specifications.Document workflows, data fields, users, roles, reports, dashboards, notifications, and approval steps.Support prototype development and configuration changes.Testing and ImplementationLead user acceptance testing, including verifying that forms, reports, dashboards, permissions, notifications, and workflows function as intended.Document testing results and resolve or escalate issues as needed.Training PartnershipServe as the technical content lead when a platform crosses an established adoption threshold and is handed to OIT's training team for standing training coverage.Convert user guides and administrator guides into training-ready materials.Review training materials developed by OIT's training team for technical accuracy before delivery, and support training delivery as needed.Governance and DocumentationFollow OIT standards for application design, security, data handling, accessibility, documentation, and supportability.Ensure user roles and permissions are configured based on approved access requirements.Continuous Improvement and Delivery CapacityIdentify common application patterns across departments and recommend reusable components and standard application models.Support improvements to low-code governance, delivery methods, documentation, and support processes.Track application performance, adoption, support needs, and enhancement requests across the full department portfolio.Platform ExperienceThe IT Specialist 3 should have working knowledge of, or the ability to learn, platforms such as:QuickbaseMicrosoft Power PlatformPower AppsPower AutomatePower BIPower PagesCopilot StudioSalesforce PlatformMicrosoft Dynamics 365CreatioAirtable EnterpriseSmartSuiteRetoolAppianMendixOutSystemsServiceNow, where appropriateAI-assisted application buildersAI-assisted CRM toolsComparable approved low-code, no-code, workflow, CRM, or reporting platforms