Customer Service Agent

Join our dynamic team as a Customer Service Agent in Philadelphia, United States! We're seeking an enthusiastic and customer-focused individual to provide exceptional service and support to our valued clients. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellence. Hourly rate $21.75Greet and assist customers in a friendly and professional manner, addressing their inquiries and concerns promptlyHandle customer interactions through various channels, including phone, email, and in-personProcess customer transactions accurately and efficiently, ensuring attention to detailIdentify and escalate complex issues to appropriate departments when necessaryMaintain up-to-date knowledge of company products, services, and policiesCollaborate with team members to resolve customer issues and improve service qualityAdapt to changing customer needs and company priorities in a fast-paced environmentMaintain accurate records of customer interactions and transactionsParticipate in ongoing training and development programs to enhance customer service skillsContribute to a positive work environment by demonstrating a can-do attitude and team spirit