Client Service Manager - Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Client Service Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.Make your mark in Claims StewardshipOur Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. How you will create an impact

Primary claims contact for assigned large complex national and unbundled AIGRM accounts.

Responsible for complex service agreements, claims coordination activities, and issue resolution in servicing large national accounts to differentiate AIG as a market of choice in the large account risk management space.

Chief liaison between AIG Claims and insured, broker, TPA, and AIG partners including UW, Distribution/Client Directors, TPA Governance and other support units to ensure delivery of excellent claims service excellent claims delivery by AIG across all lines of business.

Serve as primary point of contact and responsible for assigned AIGRM unbundled accounts to ensure that claims services are delivered timely and with a high level of quality and that TPA interactions meet service requirements

Responsible for negotiation and establishment of special account claims instructions, monitoring service delivery, participating in the AIGRM account management process, including post-binding meetings, mid-term stewardship meetings, and pre-renewal meetings.

Lead onboarding, coordination of account set-up, ensuring TPA compliance with AIG claims handling guidelines and account instructions.

Drives and participates in TPA file reviews and stewardships including monitoring of TPA performance, reporting to AIG, TPA/AIG VS Claims communications and overall TPA performance.

Monitor large losses for potential relationship friction and coordinate resolution of claims and claims service disputes.

Prepare claims portion of new business proposals.

Participate in AIGRM presentations to new business prospects, and coordinate attendance of claims technical staff as needed.

What you'll need to succeed

10+ years of Casualty Insurance experience in claims, or underwriting, or TPA account management with strong technical knowledge of primary AL, GL and WC claims

Proven ability to resolve issues with multiple stakeholders through influence and relationship management

Strong presentation and project management skills

Experience in high-severity claims and complex coverage matters

Knowledge of large risk management insurance programs

Energy experience a plus

Insurance designations or law degree a plus

Ready to take your career to the next level? We would love to hear from you.

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Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWe’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser: http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL3-9-16.pdfFunctional Area:CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Claims, Inc.