Customer Care Specialist - Remote

For this role,

We are seeking experienced customer service professionals and those who are caring and compassionate to join our team.

Equipment and paid training are provided.

Permanent residency in one of the following states is required: AZ, NV, DE, FL, GA, KY, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, CO, WV, and TX only.

Start Date: MONDAY, September 9th

Paid Time Off available after 60 days. Please commit to perfect attendance during the first 60 days.

A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

Key Duties and Responsibilities:

Answer incoming telephone calls from customers and/or caregivers needing assistance with their order, product, billing and/or other account services.

Guide callers through troubleshooting, navigating the company site or effectively using the products or services.

Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the customer is accurate and complete.

Perform account updates as needed and thoroughly document conversations to keep customer records complete and current.

De-escalate situations involving dissatisfied customers; research issues and offer solutions to resolve problems.

Be a company brand ambassador, promoting the value of additional products and services during service calls.

Display positive attitude while communicating with all internal and external customers; collaborate with team members to improve the customer experience.

Meet personal/team qualitative and quantitative performance objectives.

Perform other duties and responsibilities as assigned.

Desired Experience:

2 years previous customer service call center or customer-facing experience desired

Required Skills:

Associate's or bachelor's degree (preferred); high school diploma required

Computer proficient with the ability to multi-task

Professional, enthusiastic and kind with a passion for serving

Effective active listening skills with ability to probe to ensure appropriate resolution

Strong communication, organization and time-management skills