Senior Analyst, Member Communication

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position SummaryThe Senior Analyst, Communication is responsible for managing the execution of multi-channel communications, including the cost estimates, schedules, team meetings/agenda/recaps, template management, proofing and quality control, invoice validation, coordinating with internal partners and external vendors on execution of communications.This position will manage multiple projects of varied complexity simultaneously. This position needs to continually provide feedback on and suggestions for improving operational process and quality control procedures to team and management. As needed, changing standards and procedures to necessitate the continued training throughout the team. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects. Teams involved with coordination efforts include, but not limited to: Brand Compliance, Member Engagement, Product, Campaign Targeting, Accounts, Implementations, Creative, Content Governance, and Vendors.Additional responsibilities include but not limited to the following:

Project Manage assigned programs from initiation through deployment, coordinating all aspects of communication execution.

Manage the creative and data delivery to vendors, proof merged communications, provide estimates and schedules to internal and external teams, ensure flawless execution of communications by proofing communications to quality standards.

Manage expenses and schedules on programs to on time and on budget deployment.

Manage projects in workflow tool, report on number of communications executed, trouble shoot issues that vendor reports with internal partners. Multi-channel includes: Direct Mail (letters), Email, IVR, FAX and LOC.

Communicating with internal partners, customers and vendors to facilitate the timely handling of mailings.

Manage the Standard Operating Procedure (SOP) or work instructions for the programs they execute, including template management, requirements for program execution, etc.

Required Qualifications

3 plus years experience in an operations capacity specifically in project management. Prior experience in the following industries, operations, communications, print and/or marketing.

Demonstrated knowledge, experience, and understanding of benefits and Formularies

Proficiency in Microsoft Windows, Office, and other business-related software

Preferred Qualifications

Experience in highly regulated industry and compliance environment

Experience with highly complex, inter-connected systems and business processes

Experience working in a matrix environment

Familiarity with Project Management Tools

Familiarity with Visio

Highly organized and detail-oriented in a process-driven environment

Collaborative mindset

Excellent communication skills

Team-oriented attitude and approach to completing assignments

Ability to communicate with and manage expectations in a cross-functional environment

Ability to manage multiple projects simultaneously and deliver on-time

Quickly identify and escalate issues in a constructive manner to the appropriate resource

Demonstrate desire to take ownership of projects to see them to successful execution

Ability to understand process workflows and cross-business impacts and dependencies

Reliable, resourceful, flexible, and known for a sense of initiative

Professional attitude and work habits

Bachelor’s Degree

EducationAssociates degree or equivalent work experiencePay RangeThe typical pay range for this role is:$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsWe anticipate the application window for this opening will close on: 09/13/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.