Customer Service Representative

Description Robert Half is working with a leading healthcare provider dedicated to delivering exceptional patient care and support services. As part of their commitment to patient well-being, we are seeking a dedicated and compassionate Bilingual Customer Service Representative to join their team. As a Bilingual Customer Service Representative, supporting patients in their healthcare journey by providing financial guidance and assistance, this role involves contributing to a compassionate and supportive healthcare environment.Responsibilities:

Assist patients in applying for medical assistance programs.

Counsel patients on navigating medical bills, insurance benefits, and available financial resources.

Collaborate with healthcare providers and insurance companies to resolve billing and payment issues.

Review patient accounts and ensure accuracy of billing information.

Educate patients on available financial assistance programs and eligibility criteria.

Maintain confidentiality of patient information and adhere to HIPAA regulations.

Develop and maintain relationships with community organizations and resources to support patient financial needs.

Provide training and support to other staff members on financial assistance processes and procedures.

Perform additional administrative tasks as needed to support the efficient operation of the department.

Work closely with hospital administration to develop and implement financial assistance policies and procedures.

Requirements

Requirements:

Fluent in both English and Spanish.

Possess a valid driver’s license, reliable vehicle, and car insurance.

Preferred experience in a healthcare facility, insurance billing, Medicaid eligibility, or social work.

Excellent communication and interpersonal skills, both written and verbal.

Trustworthy, detail-oriented, goal-oriented, and organized.

Comfortable working in a hospital environment.

Schedule:Monday-Friday 8am-4:30pIf you are looking to make a positive impact in the healthcare industry and meet these requirements, we encourage you to apply for this rewarding position. For immediate consideration, please call us at 610.882.1700!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .