General Manager, Ford Pro Elite & Market Representation

Ford Pro delivers purpose-built commercial vehicles, products, and services for virtually every vocation, engineered for uptime, and backed by a suite of technology. A true one-stop shop, helping businesses thrive today and transition to a more sustainable fleet with more fuel-efficient ICE products, HEVs, PHEVs & BEVs.This role manages various region-wide projects and initiatives while collaborating with leadership, Marketing, Sales & Service skill teams and the Go-to-Market business units. The role has expertise in leading teams for the improvement of processes and programs, analyzing the long-term impact of new and anticipated strategies, and contributing to a multi-billion-dollar revenue stream.Strategy and Implementation

Focus on the upcoming strategies and execution of implementation and advancement of Pro Elite facilities

Build strong relationships with Field Operations, Ford Pro, Ford Customer Service Division and Dealers to be able to work together and effectively implement Ford Pro Elite objectives

Strategically develop Go-To-Market plan to target Dealerships with a minimum threshold of commercial Units in Operation (UIO) in each Region

Lead the Ford Pro Elite Solutions Team and Agency launch team

Collaborates with business leaders and senior management to influence, develop, and execute Ford Pro Elite plans to support the regional business strategy

Strategically develop effective plan to cover unserved commercial UIO

Deliver a Ford Pro Service Elite facility vision in compliance with Retail Network standards

Utilization of data to lead strategic decisions and implement throughout different Regions and Market Areas

Market Representation / Distribution and Deliverables

Deliver 120 Ford Pro Service Elite Centers by the end of 2026

Deliver a Ford Pro Service Elite marketing plan nationally and for individual dealerships

Focus on implementing a Ford Pro Service Elite Technician Recruiting plan

Alleviate roadblocks, bottlenecks and bureaucracy that delay facility and bay openings

Establish Ford Pro Service Elite brand differentiators to drive appropriate Dealer adoption

Champion the delivery of a Ford Pro training ecosystem to deliver compliant/timely facilities (General Office, Regional Manager, Market Representation, Commercial Business Managers, National Account Managers, Business Development Specialist, Dealers/ Retailer Education & Training, Agency, etc.)

Collaborating and building relationships with key stakeholders to capitalize: 

Grow and manage the Ford Pro Service Elite and Market Rep General Office and Field Team

Negotiate with dealers, franchise owners and commercial businesses on Ford Pro related targets

Strategically communicate Ford Pro Service Elite benefits and standards

Collaborate with Mobile Service Team to deliver vehicles, ROs, experiences, and parts revenue

Collaborate with Ford Customer Service Division departments to deliver facility/bay objectives

Collaborate with the Retail Network Team to ensure right dealer, right location, with the right commercial UIO

Support the Ford Pro Service Elite Network Marketing, PR brand messaging (capacity, stalls, geography, uptime CX etc.)

Work with the Regional Retail Network teams to maintain Ford Pro Service Elite Network standards

Drive Dealer Council Sub Committee and CAB Ford Pro Service Elite education and adoption

Support & drive uptime Network leadership

Employee Development and Market Area/Regional Strategy Development

Lead the Ford Pro Service Elite team towards a culture of excellence in which employees feel engaged and inspired to deliver business results.

Develop and implement long-term people and culture plans, strategies, and initiatives to support the delivery of business transformation

Conduct Individual Development Plan meeting with direct reports and ensure implementation 

Play key role in task teams for special projects regarding business growth, etc.

The Minimum Requirements We Seek

Bachelor’s degree in business or business-related Degrees (Marketing, Management, Economics, Finance, Communications, Hospitality Business)

8+ years of automotive service experience and dealership, commercial customer experience

Franchise and commercial business experience

Enhanced experience and knowledge in data analytics

Ability to lead a team and collaborate cross-skill teams, across all market areas and regions, and with commercial customers

Experience creating, developing & instituting benefits and standards

Proficiency in parts and service revenue growth and market rep acumen

Ability to deliver timely & consistent results

Comfortable working in white space (adaptable & flexible) to drive results

Ability to use real time project experience to inform your approach

Extremely strong communication and organizational skills

Eager to enjoy a dynamic journey

Ability to travel in market that may require overnight travel (i.e., Hotel stays Tuesdays to Fridays)

Minimum Travel Required: 50% travel

Travel may be 100+ miles and fly zones may be applicable

Our Preferred Requirements

Retail Marketing, Market Rep, Marketing, Parts and Service, and Strategy experience preferred

Logistics planning and supply chain experience

Years of experience in marketing, sales, service and customer experience

Extensive Dealer contact and operations experience

Multiple years of knowledge and understanding of dealership operations, market representation

Excellent Dealer relations, commercial experience and communication skills

What you'll receive in returnAs part of the Ford family, you’ll enjoy excellent compensation, and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation, and much more. You will experience a “Work from Anywhere” structure and the support needed to be successful in a remote environment. You’ll also experience exciting opportunities for professional and personal growth and recognition.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at time of hire. Visa sponsorship is not available for this position.Ford Motor Company is an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.Requisition ID : 35161