Bilingual Office Specialist 2 (English/Spanish) - 371-01-22

Job Descriptions:We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service.We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.Ability to juggle helps in this position!Greet the public, answer and route phones and general office support in a busy environment.Recruitment #: 371-01-22 Location: Salem - Service Unit Salary: Starting at $2,885 per month with excellent benefits. (See below.)Closes: January 21, 2022 Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture. Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield. General DescriptionProvides reception and office support services to the agency. Job duties are of moderate scope and complexity. Knowledge of office practices and computer operation is required at entry. If bilingual, serves as an interpreter for the Agency to communicate with non-English-speaking, Spanish and/or Russian speaking clients. Essential FunctionsCompletes clerical tasks

Performs data entry and maintains databases

Performs receptionist duties

Establishes and maintains logs, records, and files

Processes intra- and inter-agency case transfers

Processes payment requests for client transportation

Completes clerical tasks

Issue EBT cards

Complete billing forms

Assemble application packets or other material

Request provider numbers and process payment vouchers

Performs data entry and maintains databases

Generate data as needed to produce invoices and payment vouchers

Issue checks or special cash payments

Performs financial clerical duties:

write receipts

deposits checks and client payments

reconcile issued EBT cards

Performs receptionist duties

Answer the telephone and greet visitors

Respond to inquiries and provide general information regarding programs and eligibility requirements

Screen requests for service and route to appropriate staff

Make simple referrals to other agencies and programs

Receive, sort, and distribute daily mail and prepare outgoing mail

Establishes and maintains logs, records, and files

Type agency correspondence, documents, and program-related material

Purge files in accordance with agency guidelines

Order and maintain inventory of office supplies, agency stationery, and forms

Processes intra- and inter-agency case transfers

Routes cases transferring into the branch to the appropriate staff

Prepares and mails cases that must be transferred out of the branch, to the correct branch

Processes payment requests for client transportation

Receives transportation requests and assists with scheduling medical transportation for eligible clients

Supervisory ResponsibilitiesNoneRequired Experience:Minimum QualificationsExperience and Education Any equivalent combination of education and experience which demonstrates the knowledge, skills, and abilities required will be considered. However, the following is preferred: High school diploma or GED

Prefer that education is supplemented by administrative office training

Three (3)years of progressively responsible secretarial or office experience using personal computers

If bilingual, ability to successfully demonstrate the required level of proficiency for bilingual duties.

Knowledge, Skills, and AbilitiesThe successful applicant must have the following general skills, including the ability to: Understand and interpret applicable policies and apply them to problem-solving and decision-making in order to serve external and internal customers

Understand and respond to requests from internal and external customers, social service professionals, and the general public

Apply the knowledge and skills in a timely, accurate, and efficient manner to meet deadlines

Work effectively with others

Exhibit excellent interpersonal communication and listening skills

Use good judgment, courtesy, and tact

Speak, read, write, and understand English

Follow verbal and written instruction

Know and commit to abide by rules governing consumer confidentiality, mandatory reporting, provider records, and investigations

The successful applicant must have the following job-specificskills, including the ability to: Use considerable skills to accomplish a variety of computer-based tasks including intermediate word processing, basic spreadsheet operations, intermediate database work, basic communication (e-mail), and other general office computer applications.

Learn and apply general office practices such as confidentiality rules, employee records maintenance, client records maintenance, and agency policies and procedures applicable to the specific program and area of work

Use extensive business-English skills (grammar, spelling, and punctuation) and math skills

Operate a personal computer, copier, fax machine, phone, and general office equipment, etc.

If bilingual, serves as an interpreter for the Agency to communicate with non-English speaking, Spanish and/or Russian speaking consumers.

Other RequirementsThe successful applicant must have the following skills, including the ability to: Support the agency’s mission, ethics, and values

Secure and maintain a valid driver’s license in the state of Oregon, or an acceptable alternative means of transportation

Commit to regular attendance as it is required to meet the demands of this job

Pass a criminal background check successfully

Maintain and share information according to privacy regulations

Serves as a mandatory reporter of suspected abuse of vulnerable populations as required by policy and regulation

Complete necessary work as assigned

Work Environment and Physical DemandsOffice Specialist 2's typically work in an office environment. They must be able to: Use a computer, telephone, and other office equipment

Tolerate and be able to work where the noise level is that of a typical office

Encounter frequent interruptions throughout the work day

Regularly sit, talk, or hear

Use repetitive hand motions

Handle objects and sustain a sense of touch

Stand, walk, reach, and bend

Lift up to 25 pounds

Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Classification: Office Specialist 2Position Number: VariesSalary Range: R13 (R14 if bilingual)FLSA Status: Non-exemptUnit: VariesLocation: VariesReports To: Program ManagerUnion Status: RepresentedLast Revision Date: August 2016This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other duties as assigned, including work in other agency unit/location to ensure workload coverage. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently. Keyword: OfficeFrom: NorthWest Senior & Disability Services