Call Center/Customer Support

Customer Support Technician

Open Dental has multiple ongoing openings in Salem, Oregon for the Support Technician position. It involves phone based support and online training for our dental office customers in the United States and abroad. Support technicians work in-office at one of our Salem locations, while providing remote support to our customers. There is also the opportunity for occasional travel. Wage varies based on factor listed below, but usually starts at $21/hr (+DOE) with annual raises to higher ranges.

This position is open to applicants from varied backgrounds. We value diversity, intelligence, empathy, experience, helpful attitude, and dedication. We provide a low drama work environment, where supporting our customer outweighs rank or role. Good communication is essential. The ability to learn, solve problems, and find satisfaction in helping others be successful is also important. A high school diploma or GED is required, as well as a minimum typing speed of 40 wpm.

Factors (not required) which influence starting pay for this position include:

Experience in dental, medical, or related fields.

Experience in customer support in any area.

Education in any field (the more relevant the more impactful).

Information Technology experience.

Associate degree in any field.

Bachelor’s or Master's degree in any field.

Software or software support experience.

You do not need to have the above to apply for this position. We are looking for Salem area candidates with or without experience. Customer support, dental industry, IT employment history, or college education is helpful but not required.

Benefits include very good medical and dental insurance, 401k retirement with up to 4% company match, paid life insurance, paid holidays and paid time off (vacation or sick time). We are open from 5:00 a.m. to 6:00 p.m. but with lighter coverage early and late. We are also open on weekends with limited hours and coverage.

A drug test and background check will be required. We generally don't hire someone who lives far outside of Salem because it's beneficial for us to have employees who live near the office.

To apply, please visit https://www.opendental.com/site/employment.html and follow the instructions under "How to apply and what to expect:"

We will talk to you on the phone and ask some basic questions to get the process started. During or after the phone call we arrange for you to come in and be interviewed. The interview may consist of:

Filling out an application.

Providing a writing sample (grammar, spelling, and basic legibility are evaluated).

Taking a multiple choice pattern recognition test.

Brief knowledge tests.

A behavioral interview by other employees.

If you do well, you will be asked to come in for a final interview where we can give you basic instructions and see how you respond. This will take a little under two hours. This part is fairly subjective, but includes some objective components.

Soon after (usually a few days, sometimes longer) we may offer you a position, or let you know that you have not been offered a position. Keep in mind that even applicants who are not immediately hired, or asked to come in for a final interview, may be offered a position in the future.