Assistant Manager

We believe Running Changes Everything. With more than 270 stores and growing, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Responsibilities

As an Assistant Retail Experience Manager, you will support the General Manager in the day-to-day and long-term success of your store. This position will help create the best customer experience by focusing on what matters most, the team. You will assist with onboarding, managing floor operations, coaching in the moment, performance management & check-ins, scheduling and ongoing education of our Outfitters. You will also be responsible for fostering customer happiness and be knowledgeable in day-to-day functions that help the day run smoothly.

At Fleet Feet, we strive to be Day Makers – making our team and our customers’ day brighter through our words and our actions. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Additional responsibilities:

Supports the General Manager

Assists with onboarding new employees

Able to assist with check-ins and performance management – either independently or cooperatively

Great educator: Coaches in the moment and helps provide ongoing education to Outfitters

Assists with scheduling

Responsible for fostering customer happiness

Knowledgeable in day-to-day functions that help the day run smoothly

Must Help Out with All Inventory Days

Acts as “Manager on Duty” when RXM is not present

Qualifications

Available to work a flexible schedule, including days, evenings, weekends, and holidays

Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting

Passion for managing, training, and motivating employees

Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized

Fosters growth of others through recognition, coaching and development opportunities

Promotes individual and team performance by setting expectations, delegating and by providing tools and resources

Builds and maintains trust from staff and customers by using sound judgement

Passionate, positive, self-motivated and detail-oriented

Collaborative and customer-centric

Willing to go above and beyond when needed

Communicates professionally with customers and team

Delivers the best customer experience by creating a positive staff culture with a focus on performance management and education

Supports all Fleet Feet initiatives, activities and functions

Demonstrates the Fleet Feet core values in every action

Perks:

High energy and fun atmosphere

Training and advancement opportunities within the Fleet Feet brand

Community involvement and community service activities

401(k)

Paid Time Off (14 Days or Two Weeks)

Generous employee discount

Occasional Footwear allotment

Pay Range: $19.50-$21 per hour

Additional Requirements - Hours of work for this position may vary based on company needs. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives.

We are a Fleet Feet franchisee and operate as independent business owner. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation.