Ecology - Customer Experience & Operations Coordinator

Ecology is a fast growing and innovative furniture manufacture in Woodland WA and Portland OR and we are hiring! We are looking for a friendly, driven, and charismatic individual with a passion for design to join our sales and marketing team.

Description: TheCustomer Experience & Operations Coordinatorplays a pivotal role in ensuring seamless customer interactions while supporting our current operational needs.

Key responsibilities include:

Delivering exceptional customer service across multiple channels (online, in-person, and phone), ensuring a positive and lasting customer experience.

Managing and updating a comprehensive product knowledge base to ensure accurate and timely responses to customer inquiries.

Coordinating and processing orders, quotes, and delivery schedules in collaboration with internal teams to ensure timely and accurate fulfillment.

Facilitating seamless communication and coordination between sales, marketing, and production teams to ensure efficient order fulfillment and high levels of customer satisfaction.

Providing administrative support to the Director of Operations, including project coordination, scheduling, and managing documents to maintain smooth workflow.

Organizing and tracking the order pipeline, ensuring clear communication between sales, marketing, and production teams to resolve any issues and maintain timely delivery.

This position requires someone who thrives in a fast-paced environment, enjoys variety in their daily tasks, and takes pride in contributing to a collaborative, innovative team.

Requirements: Strong communication skills, problem-solving ability, and a customer-centric attitude are essential. Must be a self-starter, professional, and able to thrive in a fast-paced, team-oriented environment. 2-5 Years experience preferred but not required. Training will be provided.

Company: Ecology is PNW design team and maker of 100% USA made natural and organic products for the home and garden. With more than 100 original, simple and timeless designs, initially focused on furniture, we are expanding our product lines and growing our team. All products are made at our Woodland WA production location and on display at our Portland OR and Woodland WA showrooms. We sell our products online and deliver direct to customer to bring forth a friendly, caring and intentional approach to the customer experience.

Cpensation: Starting contract $20-30 per hour DOE with opportunities for salary, commission and bonus.

We look forward to meeting candidates that share our current teams pride and passion for our company.