Support Center Manager

Oregon, Portland, 97201

Permanent

Vacancy expired!

Job Description:The Manager, Campus Operators and Physician Advice and Referral Service:

Manages the daily operations, performance, and problem resolution for Campus Operator/Physician Advice and Referral Contact Center staff.
Develops and manages budgets and justifications.
Manages the design, documentation and creation of standard operating procedures and processes for staff and technologies used.
Calls received to this group include general population/customer requests, internal requests for paging, on-call assignments, code calls (emergent communications), emergency notifications, as well as a VIP level concierge service to outside physicians.
This unit has an immediate and direct impact on emergency communications and day-to-day business communications of staff, business partners and the general public.

Required Qualifications:

Bachelor’s degree in a computer-related field or equivalent experience, and 3 years of related direct management or leadership role.
Significant organizational and management skills, specifically within a large organization.
IT project/Program management experience.
Experience in complex technology environment, including hands-on experience in direct customer support.
Minimum five years in a contact center environment, understanding Voice, Paging, and contact center services.
Minimum three years managing in a healthcare environment.
Basic knowledge of networking, telephony, and Unified Communication systems.
Experience creating and managing budgets, as well as preparing financial reports.

Preferred Qualifications:

Experience in a Union environment.
Experience in a health care setting, understanding user communities’ needs and requirements.
Experience overseeing IT staff.
Experience in a 24/7 contact center.
Project management skills as either a manager or a team member.

Vacancy expired!

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