Parking and Dock Agent - Oregon Convention Center

Application Link: https://www.governmentjobs.com/careers/oregonmetro/jobs/4746211/parking-and-dock-agent?pagetype=jobOpportunitiesJobs

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Parking and Loading Dock department of the Oregon Convention Center is looking for Parking and Dock Agents to greet and coordinate the use of services for vendors, exhibitors, decorators, staff and clients. You will work with a team of talented and diverse individuals who are all focused on creating a welcoming environment for everyone visiting and exhibiting at the Convention Center.

The Parking and Loading Dock department provides logistical coordination of all vehicle access and back of house use. We are an experienced team of professionals building a new department to improve the exhibitor and client experience during back of house service. This role is paramount to our success. Offering a unique opportunity to join a growing team as we develop operational processes together.

As the Parking and Dock Agent you will

Keeps traffic moving smoothly and efficiently in and out of the building with the use of traffic flagging procedures, ensures vehicles do not block access points and driveways

Monitors and directs traffic to the proper bay doors.

Reminds exhibitors to quickly unload and move their vehicles to a parking space before setting up booths.

Verifies exhibitor IDs at the rollup or pedestrian doors located on the loading dock.

Directs exhibitors to their assigned exhibit halls.

Provides firm direction to maintain facility policies and procedures while maintaining poise and calm during difficult interactions; ensures safe practices are followed by all exhibitors.

Becomes acquainted with emergency procedures in order to respond correctly, should an accident occur.

Collaborates and communicates with Parking and Dock team, as necessary.

Performs data entry for Check In scheduling.

Prepares and maintains various reports, records and systems. Maintains electronic files and recording keeping systems.

Attributes for success

Knowledge of traffic flagging procedure, guiding and redirecting traffic in a safe manner.

Knowledge of basic functions of manual and electronic record-keeping systems.

Skill in establishing and maintaining effective working relationships with co-workers and the public.

Skill in operating office equipment, including fax machine, photocopier, computer, calculator, scanner and printer.

Ability to use word processing and spreadsheet software.

Ability to perform data entry and retrieval.

Ability to accurately perform clerical and account record-keeping duties.

Ability to work independently and as a team member.

Ability to communicate effectively, both orally and in writing.

Ability to troubleshoot and provide quality customer service.

Ability to work assigned schedule and exhibit regular and predictable attendance.

Ability to work evenings, weekends and holidays.

Ability to maintain confidentiality.

Ability to perform essential duties and responsibilities.

Ability to perform (with or without a reasonable accommodation) the physical demands in the work environment and operate the tools and equipment.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about Metro’s Diversity Action Plan

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum Qualifications

High school diploma or General Equivalency Diploma (G.E.D), and

One year of directly related experience, or

Any combination of experience, education and training which provides the equivalent scope of knowledge, skills and abilities necessary to perform the essential job duties.

Required Qualifications

Must possess or have the ability to obtain and maintain the following certifications within the first six months of employment.

Traffic flagging certification

Crowd Management certification

First Aid/CPR and AED certification

Fire Extinguisher training

Working Conditions

Work is generally performed inside the facility and outside of the facility at the loading dock and outside in the loading areas and at times exposed to inclement weather with frequent interruptions and irregularities in the work schedule.

Frequent reaching, walking, standing, lifting, stooping, or carrying of equipment and materials may be required.

Incumbents may be required to lift, pull, and carry up to 25 pounds.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable Skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

Previous experience working for a parking service provider.

Previous experience working at a stadium, public venue or theater.

Previous experience working on a loading dock.

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

A completed Resume that includes the details for each employer

Name of employer, working title

Dates of employment; including if the work was full-time or part-time your title,

Number of employees supervised

Summary of your responsibilities

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

Initial review of minimum qualifications

In-depth evaluation of application materials to identify the most qualified candidates

Consideration of top candidates/interviews

Testing/assessments (if applicable)

Reference check

Background, driving records check for finalist candidate (if applicable)

COMPENSATION, BENEFITS AND REPRESENTATION

Based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will be made at $22.67 per hour.

This position is eligible for overtime and is represented by AFSCME 3580. It is classified as a Parking and Dock Agent. (Download PDF reader)

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.