Customer Service Representative

This position is onsite in a call center environment.

Class Starting October 25, 2024.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected by delivering Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

Talking to many different types of people from across the country

Answering inbound phone calls from customers related to billing inquiries

Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards

Establishing and growing professional, positive relationships with Spectrum customers

Collaborating with management on customer issue escalations

Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications:

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred Qualifications:

Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service

Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed

Competitive Pay: Generous $20 per hour starting pay

Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company

Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed

Total Rewards: Our comprehensive benefits are among the best in the industry

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https://jobs.spectrum.com/job/vancouver/customer-service-representative/4673/69003189232