Administrative / Customer Service Representative

We are a growing health insurance agency located in Vancouver. To support these efforts, we are seeking an Administrative Assistant / Customer Service Representative for a health insurance agency. No insurance experience is required. This position is remote with the ability to work in the office 2 days per week.

Job Details:

Answering calls promptly, providing excellent customer service and routing calls.

After training, being able to assist clients and prospective clients when needed.

Daily activities may include answering client questions and helping prospective clients select a plan.

Daily clerical duties such as maintaining and updating spreadsheets.

Updating and maintaining databases such as contact lists and client information.

Coordinating and organizing office appointments and meetings.

Communication duties such as copying, faxing, and emailing.

Minimum Qualifications:

Proficiency in the use of computers, Microsoft Excel, and Word.

Experience with providing customer service.

Strong interpersonal skills with a focus on customer service.

Excellent organizational skills and attention to detail.

Ability to communicate effectively and remotely with various personalities.

Ability to maintain confidentiality concerning financial and company information.

Previous office/clerical experience.

Good problem-solving skills and strong attention to detail.