Administrative Patient Care Support for Naturopath

Who we are: We are a holistic health and natural healing clinic in Ashland, Oregon providing patient care for general wellness, cancer, chronic conditions, and stress/age-related diseases.

What we do: Our healthcare practitioners practice personalized, integrative botanical and nutritional medicine to support the health, lifespan, and quality of life of our patients. Custom protocols prescribed for patients consist of herbal and nutritional products of the highest quality, purity, potency, and clinical effectiveness.

What we need: We need a committed, talented, and experienced individual who shares our mission to optimize health, promote longevity, and improve the quality of life of those facing chronic diseases, especially cancer.

Client Liaison: Administrative Patient Support for Naturopath

Essential Duties & Responsibilities

Liaise between our Naturopathic Physician and his patients to coordinate and ensure successful delivery of the Mederi Care program

Review patient queries with the practitioner and accurately relay detailed responses from practitioner to patients

Edit/forward patient protocols (treatment plans) and handouts daily to patients

Follow-up with patients after their appointments to answer any protocol and scheduling questions

Review and prepare patient files prior to appointments alerting practitioner to new information

Order labs and/or call in prescriptions for patients

Enter practitioner recommendations for each patient into Mederi Center's Fullscript platform

Maintain timely documentation of all patient activity

Utilize ChARM EHR software as it pertains to the job duties

Handle invoicing of patient consultations (including preparing insurance billing) needed to facilitate exceptional patient care

Effectively articulate and explain Mederi Care approach to prospective, new, and existing patients

Provide backup phone support to front-end reception as needed

Assist with supporting and coordinating care for new and prospective patients. This includes providing general information, forms, scheduling, patient onboarding, answering questions, and directing patients to teammates when appropriate

Requirements

1-2 years experience in the medical/wellness field i.e., medical assistant, nutritionist, herbalist, or health coach preferred

Interest in integrative healthcare

Passionate about health and well-being

Exceptional customer service and phone/email etiquette

Impeccable attention to detail

Highly organized and proficient in prioritizing and managing multiple tasks while ensuring timely completion and follow-up

Ability to deal gracefully with shifting patient and practitioner priorities

Works effectively with colleagues to achieve common goals as well as promote a positive and supportive team dynamic

Strong interpersonal skills with the ability to deal courteously and effectively with internal and external requests

Excellent written and verbal communication skills

Ability to remain focused and organized in a busy environment

Empathetic, compassionate, sensitive to the unique needs of patients with cancer and chronic conditions

To learn more about the Mederi Center Clinic visit: www.medericenter.org

Hours: Non-exempt, mostly telemed patients, part-to-full time: 25 -32 hours/week TBD. Half-day on Friday

Location: Mederi Clinic is located in Ashland, OR.

Benefits: Regence health insurance for full-time employees, PTO (Paid time off), generous holiday pay, beautiful office, wonderful team members, and a monthly apothecary product allowance

Please send your resume to Claire McKenzie along with a cover letter that explains why you are interested in this position.