IT End User

Redmond business is looking for a motivated and detail-oriented individual to join our team.

This is a fast-paced position offering great potential for a committed individual with a competitive drive and passion to succeed. This position is primarily responsible for the day to day support for the IT Department and end user technical support.

PRIMARY DUTIES AND QUALIFICATIONS

Work with and support the IT Department in the execution of company needs

Provide support for any IT issues and problems

Provide assistance by phone, email, in-person while using a ticket management system

Track issues and update the internal knowledgebase with issue resolution details

Track user account creation, changes and deletions

Monitor backup system alerts and escalate errors

Maintain user accounts including rights, permissions and system groups

Manage critical incidents

Quickly and accurately triage issues to determine incident scope and impact

Follow-up on tickets at pre-defined intervals until resolved

Preferred undergraduate degree, preferably in a technology related or operations centric field.

2 Years of help desk experience

Basic web development including HTML, CSS, and JavaScript

SQL familiarity

Strong technical support skills

Microsoft Windows Environment

PREFERRED / NOT REQUIRED

Crystal Reports

Angular + AngularJS

NodeJS

Ability to develop solutions for a variety of technical and operation problems.

Position is not available as remote. Must be able to work full time in Redmond, OR location.