Customer Service Representative, International

Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International OrdersObtain a thorough understanding of Teleflora Statements with a primary focus on International orders, adjustments, and relayResponsible for maintaining spreadsheets and reconciling monthly statementsMaintain price updates and directory information for international accountsPreparation and submission of International wire transfers and special handling of checksHandle adjusting entries, statements, and special mailingGain a thorough knowledge of the Customer Service and International Services Departments. Handle all inquiries regarding flower orders received and sent to/from International countriesWork directly with domestic and international florists to resolve any issues with International orders  Document and track all customer complaints accurately, which will allow us to monitor and address concerns as neededCommunicate with other departments to help meet departmental needsOther responsibilities as assigned by Manager, Supervisor, or Team Leader