Call Center Agent

Position SummaryWe are seeking a Call Center Agent to assist customers by handling inbound and outbound communications, addressing inquiries, and providing information regarding company services.ResponsibilitiesHandle inbound and outbound customer calls professionallyRespond to inquiries and provide accurate informationDocument customer interactions in company systemsResolve routine issues and escalate complex concerns when necessaryMaintain knowledge of company services and proceduresMeet quality and productivity standardsFollow established communication and compliance guidelines