Service Engineer

Responsibilities

Accountable for the troubleshooting and root cause investigation to service and repair integrated robotic work cells in our NGS genomics CLIA laboratory

Provide the highest quality of service and support to our regulated clinical laboratory

Collaborate with multidisciplinary teams to develop our next generation instrumentation, new platform migrations, and next generation scripts to expand our ever growing CLIA laboratory

Completion of a training program to enable you to support highly sophisticated equipment

Develop, optimize and troubleshoot liquid handling processes on multiple instrument platforms (Tecan/Bravo/Beckman)

Interface with CLIA lab personnel providing the highest level of professional service and support

Responsible for maintenance and calibration tasks to keep our robotics and instrumentation running at peak performance

Create, maintain, and review various SOP documentation for training and support

Continuously optimize processes to increase both quality and efficiency

Maintain and develop the most advanced laboratory technology in molecular diagnostics in the Bay Area

Qualifications

B.S. in Engineering / Science or equivalent independent experience servicing and repairing complex laboratory instrumentation

3+ years of experience working in a related field is preferred

Hardware and scientific instrument experience including the following:

Proven hands on involvement with manual mechanical / electrical / software tasks

Instrument problem solving / troubleshooting / root cause analysis

Experience with liquid handlers (tecan/beckman/bravo preferred), plate readers, DNA sequencers, thermocyclers, robotic arms

Scientific instrumentation software experience a must

Familiar with computer networking, can quickly become an advanced user of new software and coding (Python, Unix, OSX, Windows)

Software troubleshooting experience is a plus

Small project manufacturing experience is a plus (Mechanical assemblies, PCB mounting, working with CAD)

Independently driven, able to prioritize multiple tasks, organized and a critical thinker

Experiencing working within the regulations of a CLIA laboratory is a plus

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.