-
ID
#44409879 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2022-07-26 -
Deadline
2022-09-24
Techncial Support Analyst
Ohio, Macedonia, 44056 Macedonia USAPermanent
Vacancy expired!
- Tier 1 responder, to incoming support tickets, walk-ins, and support line phone calls
- Provide software and hardware level support to all staff (onsite and remote including international)
- Document support tickets appropriately
- Troubleshoot and solve daily technical issues
- Create, update, and maintain documentation as needed
- Ability to research and document internal and external resources to solve problems
- Able to operate with little supervision yet be able to work in a collaborative environment with the management and information technology team.
- Ability to provide on-call support services as needed.
- Ability to help out in other areas as assigned
- 2+ years of IT Support experience with A+ Certification or Bachelor's Degree in technology field.
- Excellent time management, administration & organizational skills
- Strong analytical and problem solving skills.
- Ability to lift 50 pounds and climb a ladder.
- Strong customer service focus, with good written and verbal communication skills
- Ability to prioritize workload effectively
- IT network operations experience in a 50+ user LAN/WAN Microsoft Windows environment
- Experience with new users, in an Active Directory environment, including setup on third party systems
- Additional Microsoft Certifications
- Understanding of Windows Server 2016
- Understanding of Exchange Administration
Vacancy expired!
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