Call Center Agent

Job Description:

We are looking for a dedicated and professional Call Center Agent to join our team. In this role, you will be the first point of contact for customers, handling inquiries, providing information, and resolving issues in a timely and efficient manner. The ideal candidate will possess excellent communication skills and a customer-focused mindset.Responsibilities:Answer inbound calls and respond to customer inquiriesProvide information about products and services to customersAddress and resolve customer complaints in a professional and empathetic mannerDocument customer interactions and update records as necessaryHandle customer orders, requests, and concerns in a clear and concise mannerWork closely with other departments to ensure customer satisfactionMeet performance goals and targets for customer service metricsFollow company procedures and policies to ensure consistent service quality