Bus Syst Consultant II

Description Day to day

Systems support incident resolution

Collaborating with Team members on resolutions

Requirements gathering

Testing- test environment to see how it's working

Maintaining operation environments

System configuration- if they know TeamConnect and Team Administration they could help with an implementation of version 7.2.

Requirements

Top must-have skills / Candidate Requirements:

Minimum of 3 years of experience in an IT helpdesk or technical support role setting

Strong expertise in IT Service Management ITSM principles and tools

Ability to work independently and as part of a team

Preferred Skills:

3 years of experience in incident management for legal case management system

2 years of hands-on support/administration of Mitratech's TeamConnect 6.0 and newer

Experience with document management vendor solutions

Additional Skills:

Excellent troubleshooting and problem-solving skills

Stellar communication collaboration skills

Excellent organization

Excellent time management

Experience with document management vendor solutions

Innovation starts with people.®

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