J.P. Morgan Wealth Management - Vice President, Online Investing Business Operations Manager

The J.P. Morgan Wealth Management (USWM) business is focused on helping investors achieve their long-term financial goals and is comprised of the Chase wealth management business, J.P. Morgan Advisors, Personal Advisors and Self-Directed - our digital investing platform. The combined business has $600 billion in Assets Under Management and 5,000 advisors located across 3,500 branches and 20 offices.As the Business Process Manager you will be a part of the business operations function for the Online Investing business. The individual will develop a deep understanding of JPM Online Investing processes, trading for all investment products, operational controls, and regulatory matters to ensure that key operational processes are functioning properly. The candidate will coordinate with multiple partners and key stakeholders to develop, monitor, and ensure pristine controls and operational efficiency for the Online Investing business.Job responsibilities

Monitor and implement processes that ensure team is protecting the Online Investing business

Execute strategic projects to position the business for sustainable long-term growth and scalability

Partner with Service and Operations to resolve individual client related problems and use learnings from each instance to improve overall client experience

Proactively Identify and research issues and escalate to appropriate channels

Develop relationships with partner teams, including legal, risk, controls, compliance, risk and supervision by acting as a SME on behalf of the business

Proactively identify trends and potential control gaps and work to resolve

Required qualifications, capabilities, and skills

At least 7 years of experience in Wealth Management, Operations or Process Improvement

Strong operational background

Excellent attention to detail with strong communication skills (written and verbal)

Strong project management skills and interpersonal skills

Excellent quantitative and analytical problem-solving skills

Series 7 License required

Bachelor's Degree or higher

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransBase Pay/SalaryNew York,NY $107,350.00 - $171,000.00 / year