Operations Intern - Summer 2025

CompanyFederal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland is part of the nation’s central bank.We’ve provided many opportunities for professional growth during our history.For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland FedTo be considered for this role, candidates must be a U.S. citizen, permanent resident or green card holder.Join our team onsite as a paid intern - summer 2025!Take your skills to the next level and gain valuable experience contributing to work within Cash Services, Real Estate Services Group (RESG), and Law Enforcement Unit (LEU)As an operations intern you will play a key role in supporting our operational initiatives, with a focus on data analytics, quality management, customer service, process improvement, and automation. This internship is designed for individuals eager to gain practical experience in the operations field. The ideal candidate should be enthusiastic about learning and applying analytical skills in a fast-paced environment. This position provides an excellent opportunity to contribute to impactful projects while developing valuable skills.Operations Internship Duties:

Gather and analyze operational data from various sources to identify patterns, trends, and areas for improvement.

Utilize analytical tools and software (e.g., Excel, SQL, Tableau) to perform quantitative analysis and generate reports.

Present findings to team members and stakeholders in a clear and actionable format.

Work on projects aimed at automating manual processes, leveraging technology to streamline operations.

Assist in the design and implementation of automation solutions, monitoring their effectiveness and suggesting improvements.

Collaborate with IT and other departments to ensure successful integration of automated systems.

Support quality control initiatives by monitoring key performance indicators (KPIs) and operational metrics.

Participate in audits and assessments to ensure compliance with quality standards and operational protocols.

Provide feedback and recommendations for continuous quality improvement across processes.

Requirements for Operations Internship :

Currently pursuing an undergraduate or graduate degree, preferred in Business Administration, Operations Management, Data Analytics, Supply Chain Management, Customer Service, Engineering, or a related field, with a minimum GPA of 3.0 – should have at least one semester left to complete in school.

Strong analytical skills with proficiency in Microsoft Excel or similar data analysis tools; familiarity with SQL or R is a plus.

Experience with data visualization tools (e.g., Tableau, Power BI) is helpful.

Excellent research, organizational, and communication skills, both written and verbal.

Ability to work independently and collaboratively in a dynamic team environment.

Detail-oriented with a proactive approach to problem-solving and critical thinking.

A passion for operations, supply chain management, customer service, technology, and improving business processes.

What We Offer :

Hands-On Experience : Gain practical experience and insights into the operations field through real-world projects and challenges.

Mentorship : Receive guidance and mentorship from experienced professionals who are committed to your development.

Networking Opportunities : Build connections within the industry and with fellow interns and employees.

Professional Development : Participate in workshops, training sessions, and seminars designed to enhance your skills and knowledge.

Physical Demands and General Working ConditionsTraditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees will be required to travel by car/air.Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS?hiringCompany=7186c32a743f011afe26afcaaf01190c) or through verified Federal Reserve Bank social media channelsFull Time / Part TimeFull timeRegular / TemporaryTemporaryJob Exempt (Yes / No)NoJob CategoryInternshipWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.Why Our People Choose Us:Our reputation precedes usThere will always be room for personal growthOur people are firstYou’ll find the right balanceYour responsibilities will be meaningfulWe hope that you will be our future colleague.Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.